Returns & Exchanges

Thank you for shopping at Charlotte’s Web! We truly appreciate your business and hope you love everything you purchased. However, we understand that sometimes things don’t work out and we’re here to help.

General Return Policy

No refunds.
Returns are accepted for exchange or store credit only. Personalized items are final sale and not eligible for return or exchange.

🎁 Gift Returns

You have 15 days from the date the gift was received to request an exchange or store credit.

Items must be unused, in original condition, and have all tags still attached.

A gift receipt or the name of the gift-giver is required for processing.

🛒 Purchases (In-Store & Online)

You have 15 days from the purchase date to return items for store credit or exchange.

Items must be unused, in original condition, and have all tags still attached.

A receipt, the purchaser’s name or phone number is required.

🚫 Final Sale Items

Sale and seasonal items are FINAL SALE and not eligible for return or exchange unless the item arrives damaged or defective.

📦 Out-of-Stock Items

If we discover that an item you ordered is out of stock, we’ll fulfill the rest of your order and only charge you for the items that are available.

📅 Holiday Returns

The last day to process after-Christmas exchanges is January 16, 2026.

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can make it right.

📧 Email: CustomerCare@shopcharlottesweb.com
📸 Be sure to include photos of any damage so we can speed up the resolution process.

❓ Questions?

If you have any questions about shipping, returns, or exchanges, don’t hesitate to reach out we’re happy to help!