Shipping + Returns

Shipping Details:

We ship to virtually any address in the U.S. (some restrictions may apply)
Flat Rate Shipping: $10
Free Shipping: On orders over $99
Delivery Time: Typically 2–5 business days depending on your location
Carriers: UPS, FedEx, or USPS (tracking provided once shipped)

Please allow up to one week for all personalized or monogrammed items to be completed before shipping or pickup. Non-personalized online orders are processed within the same day. Local pickups are welcome during store hours!

Please double-check your shipping address before completing your order. We are not responsible for packages shipped to incorrectly submitted addresses. All shipping charges are non-refundable.

If any item in your order is out of stock, we’ll contact you via text or email and issue a refund for that item.

Return Policy

Returns or exchanges are accepted within 15 days of purchase. Items must be returned in their original packaging with all tags attached within 15 days for a store credit.

Please note:

All sale and personalized items are final sale
Shipping charges are non-refundable

To request a return, please email us at customercare@shopcharlottesweb.com with your name and order number to receive a return authorization number and allow us to make note of your return.

All returns must be sent to:
1301 Dorchester Rd.
Suite 105
Chattanooga, TN 37405